Shipping policy

Shipping Policy

Processing Time: All orders are processed within 2 business days.  Orders are not shipped  on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.  We offer standard shipping.

Delivery Times:

• Standard Shipping: 5 to 7 business days.  Please note that delivery times are estimates and may vary due to external factors beyond our control.
  

Damages: If your order arrives damaged, please contact us within 2 days of receiving your order. We will evaluate the issue and work with you to resolve it promptly.

Changes to Your Order: If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once the order has been processed.

Contact Us: For any questions regarding shipping or your order, please reach out to our customer service team at alisha@bigblueacres.com.

Thank you for shopping with us!