Welcome to Big Blue Acres! I'm so glad you're here!

Shipping Information

What's the cost of shipping?

Shipping rates are based on weight and size.

How long will it take to arrive?

Orders typically take 4-10 business days to arrive once shipped. Tracking will be provided by email once your order's shipping labels are printed.

When will you ship my order?

Orders typically ship out within 2-3 days of ordering.

Where do you ship?

We ship anywhere in the USA.

Payment Information

Do I have to pay sales tax?

Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location.

When will I be charged?

Your account will be charged within 24 hours of completing checkout.

Order Management

How can I check my order status?

In the top right corner of our website, click the person icon then "Sign In" or "Register", then enter your email to receive a login link. Once logged in, navigate to the "Orders" or "Order History" section to view your order details. If you have any issues, please contact our customer support team with your order number for assistance.

How do I track an order?

After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking "Order History" in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.

Product Questions

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